The book is out! Based on the courses we run together with Marc Stickdorn, we co-authored and edited “This is Service Design Doing – Applying Service Design Thinking in the real world”.
Head over to our book website at http://www.thisisservicedesigndoing.com to learn more about this truely cocreative project that features 33 case studies, 96 coauthors, 205 contributors, 12 chapters, 54 online methods, 105 expert comments and 547 footnotes.
P.S.: The step-by-step descriptions of all key service design methods mentioned in the book are freely available for access and download on http://www.thisisservicedesigndoing.com too.